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FAQ

Got questions? We have answers.

frequently asked questions

What are the benefits of taking a coconut milk bubble bath?

Coconut milk that nourishes and cleanses your skin.

Our coconut milk contains vitamins B, C & E, making it a powerhouse when it comes to cleaning and naturally moisturizing healthy skin.

You’re getting all these benefits when you take a bath with TOA Waters.

Besides coconut milk, what beneficial ingredients does your bubble bath products have?

Our gently cleansing bubble bath is made with the finest ingredients. Not only is it enriched with whole milk, B-vitamins, calcium, – it contains so much more. Some added beneficial ingredients include:

Aloe Barbadensis Leaf Extract
The natural way to hydrate and refresh your skin. This extract will help to remove dead skin cells all while protecting and rebuilding your skin.

Chamomilla Recutita (Chamomile) Flower Extract
Time to soothe that dry skin of yours. This extract will promote the healing of any skin irritations, sunburn, rash and minor cuts, scrapes and burns. We got your back.

Witch Hazel
No, not the witch from Wizard of Oz. This natural ingredient will balance your skin’s moisture without drying it out.

Do your bubble baths use any nasty chemicals?

Eh! No!

Our bubble bath is free of any nasty paraben.

What is paraben, you might ask? Parabens are synthetic chemicals that are used as preservatives in a variety of products. We use a globally approved preservative system that doesn’t use these harsh chemicals.

Do your bubble baths contain soy?

No. Our bubble bath products are soy free!

What are your bubble baths made of?

Our gently cleansing bubble bath is made with the finest ingredients – enriched with coconut milk, B-vitamins, calcium, and much more.

  • Coconut Milk: Coconut milk that nourishes and cleanses your skin. Our coconut milk contains vitamins B, C & E, making it a powerhouse when it comes to cleaning and naturally moisturizing healthy skin. The coconut milk use in this bubble bath product is Organic & Fair Trade.
  • Aloe Barbadensis Leaf Extract: The natural way to hydrate and refresh your skin. This extract will help to remove dead skin cells, all while protecting and rebuilding your skin.
  • Chamomilla Recutita (Chamomile) Flower Extract: Time to soothe that dry skin of yours. This extract will promote the healing of any skin irritations, sunburn, rash, and minor cuts, scrapes, and burns. We got your back.
  • Witch Hazel: No, not the witch from Wizard of Oz. This natural ingredient will balance your skin’s moisture without drying it out.
  • Paraben-Free: No harmful chemicals were used in the making of this product.

Ingredients: Deionized Water, Sodium Lauryl Sulfate, Sodium C14-16 Olefin Sulfonate, Cocamidopropyl Betaine, Cocamide DIPA, Glycol Distearate, Laureth-4, Organic Coconut Milk, Organic Aloe Barbadensis (Aloe Vera) Leaf Extract, Hamamelis Virginiana (Witch Hazel) Distillate, Organic Chamomilla Recutita (Chamomile) Flower Extract, Phenoxyethanol, Ethylhexylglycerin, Caprylyl Glycol, Hexylene Glycol, Methylchloroisothiazolinone, Methylisothiazolinone, Citric Acid, Sodium Chloride, and Fragrance.

Can your bubble bath be used as a body wash?

Yes, you can use our bubble bath products as a body wash. Luckily, liquid soaps, like our suds, are interchangeable.

Where are your products made?

All of our bubble bath products are handcrafted in Frederick, Maryland in the great USA.

As for our other products, like our goods and apparel, they are produced from different merchandizing partners in the United States.

Were any animals harm in the making of this product?

No! We love our furry friends. Why would we ever hurt them? None of our products are made from animal fat. Plus, all of our bubble baths are vegan.

Are your products tested on animals?

Only the guys in our office – no other four-legged animal.

What’s your refund policy?

BUBBLE BATH & HAND SANITIZER PRODUCTS

Let’s keep this simple. If you’re not happy within 30 days of your bubble bath and/or hand sanitizer order, reach out to us for a full refund. No questions asked. Just email us at info@toawaters.com, and we’ll take care of the rest. Refunds are applied to the original credit card use originally to place the order. 

If you received one of our bubble baths and/or hand sanitizers products as a gift, refunds will be provided as a store credit. 

GOODS & APPAREL

All of our goods and apparel products are printed on demand – which includes all Men’s Apparel, Women’s Apparel, and Home and Living products. That means all products are unique and produced per order.

Unfortunately, returns or exchanges are not supported if you ordered a wrong size, color, or simply don’t like the product. Once an order has been sent to production, we cannot edit any details or cancel it. If the shipment details are incorrect, or if you ordered the wrong size or color, TOA Waters is not responsible and cannot offer replacements or refunds.  

However, we can offer a replacement order, free of charge, if there are any issues with the order, such as manufacturing or printing errors.

How long will it take to get my refund?

If you qualify for a refund, the time for the funds to be returned to your account will vary. It all depends on your bank and the payment method you used. Banks typically can take anywhere from 3-30 days for the refund to appear in your account. PayPal can take up to 30 days.

For more information on PayPal’s refund policies, visit https://www.paypal.com/us/smarthelp/PAYPAL_HELP_GUIDE/all-about-refunds-icf6

How long does it take to process orders?

Typically, it takes 2 business days to process orders. Once orders are processed, we will ship them out via UPS or USPS.

Where do you ship your products?

We currently ship to the United States, Canada, Mexico, United Kingdom, and Ireland.

Want to have our products shipped to a different country? Let us know by emailing us at info@toawaters.com and we’ll try our best to make it happen!

Can you ship our product fast? Like really, really fast?

Yup. If you need it fast, we’ll send it out by UPS. Just be sure to make that shipping selection during the checkout process for your order. You’ll get your goods within 2-4 business days.

Shipping is free? How does that work?

If your order is greater than $50.00, the cost of shipping is free! This offer is valid only for shipments in the United States.

What countries do you ship to?

We currently ship to the United States, Canada, Mexico, Ireland, and the United Kingdom.
Want to have our products shipped to a different country? Let us know by emailing us at info@toawaters.com and we’ll try our best to make it happen!

Can I have a coupon?

Sure!

We offer a 10% off coupon for first-time customers. Just visit our homepage, scroll to the bottom where it says “Sign-Up”, enter your email address, and we’ll send you your coupon code.

Do you sell wholesale?

Yes, we do have a wholesale program. For more information or to apply, visit www.toawaters.com/wholesale-program.

Just fill out the application form and we’ll respond to you within 3-5 business days.

About our Products
What are the benefits of taking a coconut milk bubble bath?

Coconut milk that nourishes and cleanses your skin.

Our coconut milk contains vitamins B, C & E, making it a powerhouse when it comes to cleaning and naturally moisturizing healthy skin.

You’re getting all these benefits when you take a bath with TOA Waters.

Besides coconut milk, what beneficial ingredients does your bubble bath products have?

Our gently cleansing bubble bath is made with the finest ingredients. Not only is it enriched with whole milk, B-vitamins, calcium, – it contains so much more. Some added beneficial ingredients include:

Aloe Barbadensis Leaf Extract
The natural way to hydrate and refresh your skin. This extract will help to remove dead skin cells all while protecting and rebuilding your skin.

Chamomilla Recutita (Chamomile) Flower Extract
Time to soothe that dry skin of yours. This extract will promote the healing of any skin irritations, sunburn, rash and minor cuts, scrapes and burns. We got your back.

Witch Hazel
No, not the witch from Wizard of Oz. This natural ingredient will balance your skin’s moisture without drying it out.

Do your bubble baths use any nasty chemicals?

Eh! No!

Our bubble bath is free of any nasty paraben.

What is paraben, you might ask? Parabens are synthetic chemicals that are used as preservatives in a variety of products. We use a globally approved preservative system that doesn’t use these harsh chemicals.

Do your bubble baths contain soy?

No. Our bubble bath products are soy free!

What are your bubble baths made of?

Our gently cleansing bubble bath is made with the finest ingredients – enriched with coconut milk, B-vitamins, calcium, and much more.

  • Coconut Milk: Coconut milk that nourishes and cleanses your skin. Our coconut milk contains vitamins B, C & E, making it a powerhouse when it comes to cleaning and naturally moisturizing healthy skin. The coconut milk use in this bubble bath product is Organic & Fair Trade.
  • Aloe Barbadensis Leaf Extract: The natural way to hydrate and refresh your skin. This extract will help to remove dead skin cells, all while protecting and rebuilding your skin.
  • Chamomilla Recutita (Chamomile) Flower Extract: Time to soothe that dry skin of yours. This extract will promote the healing of any skin irritations, sunburn, rash, and minor cuts, scrapes, and burns. We got your back.
  • Witch Hazel: No, not the witch from Wizard of Oz. This natural ingredient will balance your skin’s moisture without drying it out.
  • Paraben-Free: No harmful chemicals were used in the making of this product.

Ingredients: Deionized Water, Sodium Lauryl Sulfate, Sodium C14-16 Olefin Sulfonate, Cocamidopropyl Betaine, Cocamide DIPA, Glycol Distearate, Laureth-4, Organic Coconut Milk, Organic Aloe Barbadensis (Aloe Vera) Leaf Extract, Hamamelis Virginiana (Witch Hazel) Distillate, Organic Chamomilla Recutita (Chamomile) Flower Extract, Phenoxyethanol, Ethylhexylglycerin, Caprylyl Glycol, Hexylene Glycol, Methylchloroisothiazolinone, Methylisothiazolinone, Citric Acid, Sodium Chloride, and Fragrance.

Can your bubble bath be used as a body wash?

Yes, you can use our bubble bath products as a body wash. Luckily, liquid soaps, like our suds, are interchangeable.

Where are your products made?

All of our bubble bath products are handcrafted in Frederick, Maryland in the great USA.

As for our other products, like our goods and apparel, they are produced from different merchandizing partners in the United States.

Were any animals harm in the making of this product?

No! We love our furry friends. Why would we ever hurt them? None of our products are made from animal fat. Plus, all of our bubble baths are vegan.

Are your products tested on animals?

Only the guys in our office – no other four-legged animal.

Returns & Refunds
What’s your refund policy?

BUBBLE BATH & HAND SANITIZER PRODUCTS

Let’s keep this simple. If you’re not happy within 30 days of your bubble bath and/or hand sanitizer order, reach out to us for a full refund. No questions asked. Just email us at info@toawaters.com, and we’ll take care of the rest. Refunds are applied to the original credit card use originally to place the order. 

If you received one of our bubble baths and/or hand sanitizers products as a gift, refunds will be provided as a store credit. 

GOODS & APPAREL

All of our goods and apparel products are printed on demand – which includes all Men’s Apparel, Women’s Apparel, and Home and Living products. That means all products are unique and produced per order.

Unfortunately, returns or exchanges are not supported if you ordered a wrong size, color, or simply don’t like the product. Once an order has been sent to production, we cannot edit any details or cancel it. If the shipment details are incorrect, or if you ordered the wrong size or color, TOA Waters is not responsible and cannot offer replacements or refunds.  

However, we can offer a replacement order, free of charge, if there are any issues with the order, such as manufacturing or printing errors.

How long will it take to get my refund?

If you qualify for a refund, the time for the funds to be returned to your account will vary. It all depends on your bank and the payment method you used. Banks typically can take anywhere from 3-30 days for the refund to appear in your account. PayPal can take up to 30 days.

For more information on PayPal’s refund policies, visit https://www.paypal.com/us/smarthelp/PAYPAL_HELP_GUIDE/all-about-refunds-icf6

Shipping and Handling
How long does it take to process orders?

Typically, it takes 2 business days to process orders. Once orders are processed, we will ship them out via UPS or USPS.

Where do you ship your products?

We currently ship to the United States, Canada, Mexico, United Kingdom, and Ireland.

Want to have our products shipped to a different country? Let us know by emailing us at info@toawaters.com and we’ll try our best to make it happen!

Can you ship our product fast? Like really, really fast?

Yup. If you need it fast, we’ll send it out by UPS. Just be sure to make that shipping selection during the checkout process for your order. You’ll get your goods within 2-4 business days.

Shipping is free? How does that work?

If your order is greater than $50.00, the cost of shipping is free! This offer is valid only for shipments in the United States.

What countries do you ship to?

We currently ship to the United States, Canada, Mexico, Ireland, and the United Kingdom.
Want to have our products shipped to a different country? Let us know by emailing us at info@toawaters.com and we’ll try our best to make it happen!

Other Questions
Can I have a coupon?

Sure!

We offer a 10% off coupon for first-time customers. Just visit our homepage, scroll to the bottom where it says “Sign-Up”, enter your email address, and we’ll send you your coupon code.

Do you sell wholesale?

Yes, we do have a wholesale program. For more information or to apply, visit www.toawaters.com/wholesale-program.

Just fill out the application form and we’ll respond to you within 3-5 business days.

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